In the unlikely event the product arrives to your customer damaged, we will send a replacement free of charge. To arrange this please contact us at hello@emptygesture.limited 

We offer refunds if the product arrives damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). Please take detailed photos of the damaged item and send those with your email.

What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.